To strengthen our customer relationships and provide deeper levels of business value, Ulticom offers Signalcare, a service portfolio that is tightly integrated with our Signalware product line. These services are designed for collaboration and innovation at all stages of your product life cycle. At each stage, a complete suite of Signalcare services ensures that you benefit from our adaptive business model, custom signaling solutions, and Signalware - the industry’s premier signaling platform.
- Design: A collaborative, innovative design process ensures solutions to complex signaling and network challenges
- Development: An Agile, TL9000-certified design and development process, complemented by unsurpassed technical support and educational services, ensure rapid delivery of high quality signaling solutions
- Deployment: Our support services team consists of dedicated professionals providing full lifecycle service and global support that stretches from problem investigation, to resolution, to validation and delivery
- Evolution: Strategic customer teams ensure your future product evolution, through roadmap parity and technology synergy
For years, customers have taken advantage of Ulticom’s unique capabilities to implement successful solutions. Our customer collaboration has resulted in optimized signaling solutions, implemented in a multitude of network elements across network access, core, and service delivery planes. Ulticom’s adaptive solution creation and customer collaboration demand a comprehensive portfolio that fully supports and engages customers at all times.
The primary services available as part of the Signalcare portfolio are as follows:
Engineering Services for Custom Solutions
Engineering services ensure that our products can be adapted to deliver custom solutions for new customer requirements. If additional technologies or resources are required to create that winning solution, we will identify and integrate best-of-breed third party products.
Our customers depend on Ulticom as an extension of their own organization and benefit from reduced internal development costs, accelerated time-to-market, and industry best-practices such as a certified TL9000 quality management system and an Agile software development model. Our approach offers you the cost advantages of outsourcing with the flexibility, control, and quality of insourcing.
World Class Technical Support
The name Ulticom is synonymous with world-class technical support. Our team consists of dedicated professionals with unmatched expertise in integrating telecommunications solutions into complex network environments. We provide full lifecycle service and global support from problem investigation to resolution, validation and delivery. To ensure a seamless integration, we also offer site surveys, system installation and turn up as well as operational verification. Our global support centers, located in the United States, Asia and Europe, are staffed with seasoned technical professionals who average eight to ten years of signaling experience.
Educational Services Designed to Accelerate Time-to-Market
With a dedicated team to provide comprehensive instruction and materials, Ulticom provides high quality educational services designed to improve user-effectiveness, time-to-market, and overall satisfaction with Signalware products. Educational services, which are designed by degreed instructional design professionals, include classroom and online training.
Business Adaptation Services Offer a Seamless B2B Integration
The Business Relationship Management (BRM) organization is part of Ulticom’s initiative to offer flexible and adaptive business-to-business programs to ensure that we fit seamlessly into your business model. We will adapt our business in the same way we adapt our products. Our business processes are designed and continually refined to ensure that our adaptive and flexible business model delivers you an exceptional customer experience. In fact, 96% of our worldwide customers surveyed say that Ulticom is flexible and easy to conduct business with.
Additional High-Value Signalcare Services
my.ulticom.com
This 24x7 customer portal is a secure, personalized, and integrated application environment providing tools and resources to link you to all your Ulticom product, support, and educational resources.
New capabilities are continually added to my.ulticom.com to enhance customer collaboration and signaling solution development, including access to joint plans, development schedules, and Solution Team communication and interaction. My.ulticom.com also provides an easy channel for information and feedback to Ulticom, so that we can quickly incorporate them into ongoing development.
Signalware SP Software Assurance
Ulticom is a company dedicated to delivering our customers the highest level of quality in our products and services. That commitment is demonstrated in the level of guarantee we are willing to offer for our software and support. The Signalware Software Assurance Program demonstrates Ulticom’s commitment to stand behind our software and services – and to provide remedies if we fail to meet your high standards. In an industry faced with "as-is" and "limited warranty" disclaimers, Ulticom realizes that you want assurance that if issues occur, they will be addressed and resolved quickly.
Customer Operations
Our operations team works with customers to minimize errors or omissions on orders that can cause delays. This team also works diligently with internal production and shipping organizations to ensure a seamless, on-time delivery.
Ulticom Delivers Customer Satisfaction
Ulticom believes that the customer experience is paramount, and we pride ourselves on delivering a high value proposition for our customers. We listen closely to what you have to say, and the feedback and recommendations you provide strongly influence our products, services, and business model.
While the results of our Customer Satisfaction Survey validate that Ulticom provides increasingly high levels of customer satisfaction, we continually strive to raise that bar and we deliver the highest value proposition available today.