The Signalware Software Assurance Program has grown out of Ulticom's long history of providing carrier-grade support to telecom customers requiring the highest levels of reliability and availability. It includes remedies for those occasions when issues are not resolved to a customer's satisfaction. This program is offered at no additional cost.
Whether you are a long-time customer or a new developer just becoming familiar with our products and services, these guarantees give you an advantage that no one else can offer. They leverage our TL 9000 quality system certification, Signalware rapid deployment characteristics, and world-class support in order to accelerate your time to market. In a highly competitive environment, Ulticom is your trusted partner in success.
Commitment to Quality
Ulticom is a company dedicated to delivering the highest level of quality in our products and services. That commitment is demonstrated in the level of guarantee we are willing to offer for our software and support.
The Signalware Software Assurance Program demonstrates Ulticom's commitment to stand behind our software and services - and to provide remedies if we fail to meet your high standards. In an industry faced with "as-is" and "limited warranty" disclaimers, Ulticom realizes that you want assurance that if issues occur, they will be addressed and resolved quickly.
Program Benefits
The Signalware Software Assurance Program delivers where other companies may disappoint - by providing guarantees of satisfaction and committing to rapid and successful deployments.
Ulticom has carefully designed this program to embrace the key elements of both the development and deployment stages of your product lifecycles.
Elements of the program include:
Guaranteed Product Satisfaction
Ulticom's Signalware products exceed 3,000 successful deployments by more than 300 service providers in over 100 countries. We guarantee that our products and services will meet or exceed your expectations. Therefore, within 90 days of a completed software development installation, Ulticom will refund 100% of the price paid for the software development kit or software development license if you are not completely satisfied.
Guaranteed Time to Development
Signalware is a field-tested and hardened platform ideal for developers to rapidly create and deploy enhanced, revenue-generating applications. Installation support and jumpstart application programs will accelerate time to market. A dedicated field engineering team will install, configure, and provision Signalware to guarantee that our product is outof- the-box ready for application development.
Guaranteed Product Performance
Signalware is guaranteed to match stated performance reports for each Major Release and Service Pack, enabling you to accurately execute network capacity planning and deployment.
Guaranteed Product Availability
Signalware is designed and tested to address high availability requirements of voice, mobile, and packet networks. With no single point of failure at the network and process management levels, you are assured a proven, fault-resilient operation and guaranteed "five-nines" (99.999%) availability in all of your deployed networks.
Guaranteed Service Response
In the event an issue does arise, our critical problem response time ensures quick problem recovery, making certain you get fast resolution and stay on schedule.
For questions and further details concerning the Ulticom's Business Relationship Management Program, Signalware Software Assurance Program or its remedies and Terms and Conditions, please contact your sales representative or email us at brm@ulticom.com.
To provide us with your feedback and suggestions, please email us at SignalcareConsultants@ulticom.com.